Q: By joining the Titans clubhouse am I member of the Gold Coast Titans?
A: No, the Titans Clubhouse is a free fan club that includes some fantastic benefits but not all the benefits you can receive if you become a fully-fledged Titans member
Q: Why does a parent or guardian need to sign up for my child (under 18) to receive the benefits?
A: A parent or guardian must consent to the Gold Coast Titans communicating the benefits of the Clubhouse program and the special offers (most of which must be purchased) to person under the age of 18
Q: How do I redeem the show bag if I couldn’t collect it from where I signed up?
A: When you receive your welcome letter and membership card there will be a voucher for the collection of your show bag included. Collection details are included on this voucher. If for whatever reason you don't receive a voucher, please email firstname.lastname@example.org to let us know and we can then follow-up
Q: How do I redeem the match day ticketing entitlement of being part of the Titans Clubhouse
A: Your Clubhouse ID is printed on the Clubhouse card included in your welcome letter. To redeem the ticketing benefit log on to ticketek.com.au, search for the Gold Coast Titans, select the game you wish to attend and input your personal Clubhouse ID in the password box on the right hand side of the screen. The system will recognise your eligibility for the ticket specials and adjust the pricing accordingly.
Q: How do I redeem the game day and on-line merchandise discount entitlement of being part of the Titans Clubhouse?
A: Your Clubhouse ID is printed on the Clubhouse card included in your welcome letter. On-line merchandise specials will be communicated to you by email with any 'special offers' and/or promotions that you are entitled to.
To redeem the merchandise discount on game day simply show your Clubhouse card to the merchandiser (Titans home games only)
Q: How do I unsubscribe from receiving emails and phone calls from the Gold Coast Titans?
A: When your Titans Clubhouse is established you are automatically opted in to a variety of subscriptions offered by the Gold Coast Titans. On all email communications the ‘Manage Subscriptions’ option at the base of the email can be selected to see your personal subscription settings. From this page you can control what communications you receive from the Gold Coast Titans
1. Match day ticket specials: In 2019, persons signed up to the Titans Clubhouse entitled to purchase tickets at a discounted rate. To access the discounted rate, Clubhouse supporters can enter their Personal ID number where indicated on the Titans event page at www.ticketek.com.au (from February 2019). Alternatively, they may contact the Titans Membership Department on (07) 5656 5656 or report to a Cbus Super Stadium Ticketek box office on game day. Please note – to purchase tickets at the box office a Clubhouse supporter must present their card. Allocation subject to availability
2. Personal Details for Communication
2.2 All Clubhouse supporters must take responsibility for updating their personal details so the Gold Coast Titans can communicate with them effectively.
2.3 The Gold Coast Titans hold no responsibility for a supporter’s failure to update their personal details. To update your personal details please login to your MyTitans Account.
3. Pre-sale Entitlements
3.2 Each Supporter’s access to pre-sales, including the NRL Grand Final and NRL Finals Series will be determined in accordance with their respective category and corresponding entitlements at the time the offer is made available. These entitlements are not determined by the Gold Coast Titans, but are made available to club members and supporters as an added benefit.
3.3 The Club will communicate information relating to Supporters Pre-sale access via email only so it is important to ensure an active email address is always registered.
4. Limitation of Liability
4.2 The products and services offered in any sponsor promotional material are not offered by the Gold Coast Titans. The Gold Coast Titans do not accept liability for any product or service referred to in such material, and to the fullest extent permissible by law excludes all liability with respect to these products and services.
5. Privacy and Promotions
5.2 Having signed up to the Gold Coast Titans Clubhouse you have the opportunity to be provided with promotional offers from sponsors and partners. This also includes potential pre-sale offers from Queensland Rugby League, CBus Super Stadium and the National Rugby League.
5.3 You consent to the Gold Coast Titans providing personal information you have provided to the Gold Coast Titans (excluding any details related to methods of payment) to our sponsors for the purpose of our sponsors providing you with details of offers that may be of interest to you.
5.4 If you would prefer not to receive marketing or promotional material please call the Titans Membership Hotline on (07)5656 5656 to have your details removed from all future marketing and promotional databases.
5.5 Your privacy is important to the Gold Coast Titans and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. The National Rugby League and Ticketmaster administer the current Customer Relationship Management system used by the Gold Coast Titans and Clubhouse supporters acknowledge that their personal details will be available to these third parties for the purpose of administering the Gold Coast Titans clubhouse.
5.6 You may access your private information held on the Gold Coast Titans database by contacting Titans Membership Hotline on (07) 5656 5656
6. Entry to CBus Super Stadium
6.2 Clubhouse supporters attending Titans home games agree to be bound by the terms of entry to CBus Super Stadium at www.cbussuperstadium.com.au.
7.2 Clubhouse supporters agree to be bound to the terms of ticket sale with Ticketmaster found at www.ticketmaster.com.au.
8.2 Clubhouse supporters agree to be bound to the terms of ticket sale with Ticketek found at www.ticketek.com.au.
Frequently Asked Questions
10. All details outlined in the Frequently Asked Questions also form part of the Terms and Conditions.
11. Right to Amend Terms and Conditions
11.2 The Gold Coast Titans reserve the right to amend these Terms and Conditions as may be reasonably necessary from time to time in its absolute discretion.
12. Acceptance of Terms and Conditions
12.2 In signing up for the Titans Clubhouse I acknowledge that I accept the above Terms and Conditions. All Clubhouse supporters are bound by these Terms and Conditions regardless of how the application was submitted.
13. Gold Coast Titans
13.2 Gold Coast Titans means Titans Rugby League Pty Ltd or any of its related entities and includes ‘the Club’ where the context implies.
07 5656 5656 | email@example.com
PO Box 8041, Gold Coast Mail Centre, QLD, 9726
Titans High Performance Centre, 76-122 Napper Road, Parkwood, QLD, 4214
9:00am - 5:00pm Monday to Friday
Please fill out the form below to join the Titans Clubhouse fan club:
Please note that the Aquis Gold Coast Titans Membership Department will be closed from Friday 4 November – Tuesday 8 November as we relocate offices. If you need to speak to a representative please call Emily on (07) 3367 6083 or Tallisa on (07) 3367 6084, or email us at firstname.lastname@example.org. We apologise for any inconvenience caused, but look forward to speaking with you when our office re-opens on Wednesday 9 November at 9am (QLD time).